Privacy Policy

At GreenScape Equipment, we are committed to protecting your privacy and handling your personal data with care. This policy explains how we collect, use, and safeguard your information when you interact with our online platform and services.

Information We Collect

We collect personal information that you provide to us when you purchase products, request services, or communicate with us. This may include:

• Your name, postal address, phone number, and email address
• Payment and billing information necessary to process orders
• Details related to your equipment purchase, repairs, and service history
• Any other information you provide when requesting support or information

How We Use Your Information

Your personal data is processed for the following purposes:

• To provide and manage sales, repairs, maintenance, and supply services related to outdoor power equipment
• To communicate with you regarding your orders, service appointments, and customer support
• To comply with legal obligations, including tax and warranty requirements
• To improve our products, services, and customer experience

Legal Basis for Processing

We rely on the following legal bases under the GDPR and applicable laws:

• Performance of a contract – to fulfill your orders and service agreements
• Compliance with legal obligations required by relevant Australian laws
• Legitimate interests – to improve our offerings and maintain our platform’s security
• Your consent – where specifically obtained for marketing communications or other optional services

Data Sharing and Transfers

GreenScape Equipment does not sell or rent your personal data to third parties. We may share your information with trusted service providers who support our business operations, such as payment processors and delivery partners, under strict confidentiality agreements.

Your information is stored and processed primarily within Australia. If any international transfers occur, we ensure appropriate safeguards are in place to protect your data.

Data Retention

We retain your personal data only as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. After this period, your data will be securely deleted or anonymized.

Your Rights

You have the right to:

• Access your personal information held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, where applicable
• Object to or restrict processing in certain circumstances
• Withdraw consent at any time for processing based solely on consent
• Receive a copy of your data in a portable format

To exercise these rights, please contact us using the physical address below.

Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.

Children’s Privacy

Our online platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children without parental consent.

Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

Contact Information

If you have questions or concerns about your privacy or this policy, please contact us at: